Last Updated: 11/01/2026
At packmanvape.co, we are committed to providing high-quality vaping products and excellent customer service. However, due to the nature of vaporizer products and health regulations, our return and refund policy is subject to specific conditions.
Please read this policy carefully before making a purchase. By completing a purchase on our website, you agree to the terms outlined below.
1. Eligibility for Returns
Due to health and safety regulations, we cannot accept returns or exchanges for any product that has been opened, used, or tampered with.
We only accept returns under the following conditions:
- Defective Products: You received an item that is dead on arrival (DOA) or malfunctioning.
- Wrong Item: You received an item different from what you ordered (e.g., wrong flavor, wrong device).
2. Defective or Damaged Items (DOA)
We take quality control seriously. If you receive a product that is defective or damaged:
- Contact Us Immediately: You must notify us within 48 hours of your package being delivered.
- Provide Evidence: Please email us at [Insert Your Support Email Address] with:
- Your Order Number.
- A detailed description of the issue (e.g., “Device does not charge,” “Burned taste immediately”).
- A clear photo or video of the defect or damage.
- Resolution: Once our team reviews your claim, we will provide a resolution. This may include a replacement, store credit, or a refund. We reserve the right to require you to return the defective item to us (at your expense) for inspection before processing a replacement.
3. Final Sale / Non-Returnable Items
The following items are considered FINAL SALE and cannot be returned or refunded for any reason other than being defective upon arrival:
- Disposable Vapes: (These cannot be restocked once opened due to hygiene concerns).
- E-Liquids and Consumables: (Once the seal is broken).
- Vape Coils and Pods: (Due to hygiene and sanitary reasons).
- Clearance or Closeout Items: (Sold “As-Is”).
4. Incorrect Shipping Address
It is the customer’s responsibility to provide the correct shipping address at checkout.
- If a package is returned to us due to an incorrect, incomplete, or undeliverable address provided by you, we will refund the cost of the items minus the original and return shipping costs once the package is received back at our warehouse.
- We cannot reship orders to a corrected address without charging new shipping fees.
5. Lost or Stolen Packages
- packmanvape.co is not responsible for lost or stolen packages after the carrier has marked the item as “Delivered.”
- If you believe your package was lost in transit (not marked delivered), you must file a claim with the shipping carrier. We are happy to assist you in this process; please contact us with your order number.
6. Age Verification Compliance
All customers must be of legal smoking age in their jurisdiction (usually 21+).
- By purchasing from packmanvape.co, you certify that you are of legal age.
- If an order is canceled due to failure of our third-party age verification service, you will receive a full refund minus any transaction fees incurred (if applicable).
7. Refund Process
- Timing: Once we receive and inspect your return (if applicable), we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain amount of days (usually 5-10 business days, depending on your bank).
- Shipping Costs: Original shipping costs are non-refundable unless the return is due to our error (i.e., you received the wrong item).
8. How to Contact Us
If you have any questions about your order or this policy, please contact us:
- Email: [Insert Your Support Email]
- Contact Form: [Link to your website’s contact page]